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Submitting a claim with refund protection
This article explains how customers can submit a refund claim through Refund Protect Group, including where to find the claim link and how to complete the request form. If a customer would like to claim a refund through Refund Protect Group, the ...Refund cancellation fee
The Refund Cancellation Fee feature allows you to apply a cancellation fee when processing a customer refund. This can help recover administration or booking costs when issuing refunds. Before you start: The Refund Cancellation Fee feature is not ...Release: April 2026
4 March 2026 – 27 April 2026 ? New features 1. Pricing history You can now view a full log of price changes on any event, including whether each change was made manually by a user or triggered by dynamic pricing. This makes it easier to audit and ...How to send event reminder emails
Event reminder emails help ensure your customers have all the information they need ahead of your event. You can enable automatic reminders, customise the content, and control which events receive them. Enable automatic event reminder emails 1. Head ...Modifying an order
The modify order feature allows admin users to make changes to completed, paid orders directly via the box office. This provides greater flexibility when managing customer requests, without needing to cancel and recreate orders. How to modify an ...
Popular Articles
Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...Create a single event
The step-by-step process of creating an event, from entering basic details to setting up tickets and finalising the event for sale. From the left menu go to Events > Create event STEP 1 - EVENT INFORMATION 1. Enter the Name and Description of the ...Change an event date or time
Easily change the date or time of an event, ensuring your event details stay accurate for customers. From the left menu go to Events > View events. Select the event that need tickets added/edited; you will then be in the event dashboard: Select the ...Create or edit a ticket
Follow these steps to create or edit tickets for your event. From the left menu go to Events > View events and select the event that need tickets created/edited; you will then be in the event dashboard. CREATE A TICKET 1. Select the Actions section ...Manage admin users
You can create any number of admin users and assign them 'roles' to grant them access to certain features but not others as appropriate. From the left menu go to System > Manage users. CREATE AN ADMIN USER 1. Click on Create user button. 2. Enter ...