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Troubleshooting: Stripe's Link payment
If you are experiencing issues with the Stripe Link payment method appearing or behaving unexpectedly, this can often be resolved by refreshing the Link settings within Stripe and ensuring it is disabled within the Admin platform settings. This ...Editing reservations
This article explains the actions available when managing a reservation, including completing, expiring, and reviewing order communications. 1. Complete order Completing a reservation converts it into a confirmed order. When you complete a ...Understanding refund and cancellation types
This article explains the various refund and cancellation options available, as well as when to use each one. Refund types explained Refund types allow you to control how items are handled and whether money is returned to the customer. Each option ...Managing a schedule
You can manage all schedule settings from the Schedule Dashboard. This allows you to control how events are displayed, configure rebooking permissions and add or view events within the schedule. Accessing schedule settings Navigate to the Schedule ...How customers can rebook tickets
This article explains how customers can rebook their tickets to a different date or time, where rebooking is available. Before you start Please note the following before attempting to rebook tickets: Customers can only rebook tickets for events that ...
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Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...Create a single event
The step-by-step process of creating an event, from entering basic details to setting up tickets and finalising the event for sale. From the left menu go to Events > Create event STEP 1 - EVENT INFORMATION 1. Enter the Name and Description of the ...Change an event date or time
Easily change the date or time of an event, ensuring your event details stay accurate for customers. From the left menu go to Events > View events. Select the event that need tickets added/edited; you will then be in the event dashboard: Select the ...Create or edit a ticket
Follow these steps to create or edit tickets for your event. From the left menu go to Events > View events and select the event that need tickets created/edited; you will then be in the event dashboard. CREATE A TICKET 1. Select the Actions section ...Manage admin users
You can create any number of admin users and assign them 'roles' to grant them access to certain features but not others as appropriate. From the left menu go to System > Manage users. CREATE AN ADMIN USER 1. Click on Create user button. 2. Enter ...