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Refund protection explained
Refund protection is provided by Refund Protect Group. On the checkout page, the ticket buyers can choose to protect their booking if they are unable to attend. Cover includes a wide range of circumstances, such as public transport disruption, ...Custom report: roll call
A roll call report enables you to create a customised attendance list for a specific event. This is especially useful for anyone who needs a clear overview of who is attending. Follow the steps below to create and save your custom roll call report. ...Understanding: seating plan settings
Seating plan settings allow you to control how your seating plan behaves both internally and in the customer shop view. These settings help you optimise seat sales, improve the customer experience, and manage pricing structures efficiently. How to ...Assigning a seating plan to your event
If your event requires allocated seating, you will need to assign a seating plan before tickets can be sold against specific seats. Follow the steps below to ensure everything is set up correctly. Step 1: Assign the Seating Plan Navigate to your ...How to copy an event
Copying an event is a quick and efficient way to create a new event using the structure of an existing one. Whether the original event is past or upcoming, copying it allows you to reuse its setup and significantly reduce preparation time. How to ...
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Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...Create a single event
The step-by-step process of creating an event, from entering basic details to setting up tickets and finalising the event for sale. From the left menu go to Events > Create event STEP 1 - EVENT INFORMATION 1. Enter the Name and Description of the ...Change an event date or time
Easily change the date or time of an event, ensuring your event details stay accurate for customers. From the left menu go to Events > View events. Select the event that need tickets added/edited; you will then be in the event dashboard: Select the ...Create or edit a ticket
Follow these steps to create or edit tickets for your event. From the left menu go to Events > View events and select the event that need tickets created/edited; you will then be in the event dashboard. CREATE A TICKET 1. Select the Actions section ...Manage admin users
You can create any number of admin users and assign them 'roles' to grant them access to certain features but not others as appropriate. From the left menu go to System > Manage users. CREATE AN ADMIN USER 1. Click on Create user button. 2. Enter ...