Editing reservations

Editing reservations

This article explains the actions available when managing a reservation, including completing, expiring, and reviewing order communications.

1. Complete order

Completing a reservation converts it into a confirmed order.

When you complete a reservation:

  • You are taken into the box office checkout to finish payment.

  • Any items currently in the basket will be cleared.

  • Tickets will be fully issued once checkout is completed.

This option should be used when you are ready to finalise the customer’s purchase.

2. View email log

The email log allows you to review the communication sent for an order.

From here, you can:

  • See when confirmation emails were sent.

  • Resend the order confirmation email if required.

This is useful if a customer has not received their confirmation or requests it to be resent.

3. Resend payment reminder

You can resend a payment reminder for reserved orders.

This allows you to:

  • Resend the reminder email to prompt the customer to complete payment.

  • Amend the email address the confirmation or reminder is sent to, if needed.

4. Expire order

Expiring an order removes the reservation without completing the purchase.

When a reservation is expired:

  • The order is removed from the customer’s basket.

  • The tickets are released and placed back on sale.

This option should be used when a reservation is no longer required.

5. Process Previous Transaction

Use this option to review or action a previously attempted transaction associated with the reservation, such as retrying payment or checking transaction status.


    • Related Articles

    • Venues: editing existing or adding new

      This article explains how to update an existing venue or add a new one so that your event information stays accurate and up to date. Editing a venue To edit a venue: 1. From the left panel menu, go to Events > Venues 2. Open the venue you want to ...

    • Setting ticket on-sale and off-sale dates and times

      This guide explains how to schedule when a ticket becomes available for purchase and when it stops selling by setting on-sale and off-sale dates and times. How to set an on-sale or off-sale date and time To set the on-sale or off-sale date and time ...

    • Manage ticket sales channels

      This article explains how to control where tickets can be sold from, either via the online Shop or through the Box Office. This is useful if you want to restrict sales to one channel only or temporarily pause sales in a specific location. You can ...

    • Add booking fees

      To cover your costs or increase your income, you can set up your own 'booking' fees. (Our fees are set automatically and visible when editing any sale item (e.g. tickets); you can decide to absorb or add them to the sale item price.) The following ...

    • Create a repeat event

      There are two ways to create a repeat event in the system: Creating a schedule from the start, or Creating a schedule once an event has already been created. Option 1: Creating a Schedule from the Start 1. Follow steps 1 and 2 in the Create a Single ...