Go live checklist

Go live checklist

Before you can begin selling tickets, ensure that all the necessary settings are correctly configured by following this go-live checklist.
1. Payment gateway enabled in the 'shop'

You need at least one online payment gateway in 'live' mode and at least enabled for the 'shop' channel (the 'box office' channel is for admin users to take orders on behalf of customers either in person or over the phone; the 'shop' channel is for customers to buy their tickets online themselves).
Settings > Payment Settings

Example of Stripe enabled in live mode and enabled in both the box office and the shop:


2. Event 'published' and tickets 'on sale
  1. You need at least one event published with tickets on sale.
  2. Events > View events > (select your event) > Event dashboard
  3. Example of a published event (status shown in top right of the dashboard):   



  4. Example of an on-sale ticket (shown at the bottom of the dashboard): 


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