Troubleshooting: Stripe's Link payment

Troubleshooting: Stripe's Link payment

If you are experiencing issues with the Stripe Link payment method appearing or behaving unexpectedly, this can often be resolved by refreshing the Link settings within Stripe and ensuring it is disabled within the Admin platform settings.

This article explains the steps required to do this.
1. Log in to your Stripe platform account.
2. Navigate to Products > Connect > Connected accounts.
3. Select a connected account.
4. Go to Payment methods > Link.
5. Toggle Inherit status from platform settings off, then back on again.
6. Repeat these steps for each connected account.

This refreshes the Link configuration and ensures the connected accounts correctly inherit the platform-level settings.
1. Log in to Admin.
2. Navigate to Settings > Payment Settings > Stripe Settings > Payment methods.
3. Confirm that Link is not enabled as a payment method.

4. Save any changes if required.

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