How to send payment reminder emails for reserved tickets

How to send payment reminder emails for reserved tickets

Learn how to resend a payment reminder email for an individual ticket reservation.

Send a payment reminder for an individual reservation

If a customer has a reserved ticket that is awaiting payment, you can manually resend their payment reminder email.
1. Open the reservation
  1. Navigate to the Reservations page.
  2. Locate the reservation you would like to send a payment reminder for.
2. Resend the payment reminder
  1. Select the drop-down arrow next to Complete order.

  1. Click Re-send payment reminder.

3. Review and send
  1. If required, update the recipient's email address.
  2. Add any additional text you would like to include in the email.
  3. Select Confirm to send the reminder.
The customer will receive a new payment reminder email containing the information needed to complete their purchase.

Sending payment reminders in bulk

If you need to send payment reminders to multiple reservations at once, see How to email customers article for further instructions.


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