How to email customers

How to email customers

This article explains how to email attendees or purchasers directly from an event. This can be used to resend confirmations, payment reminders, invoices, ticket transfer or customised emails ahead of an event.

Access the email attendees tool

1. Go to Events > View Events from the left-hand menu.
2. Select the relevant event.
3. Click Email attendees in the top-right corner of the event dashboard.

Choose an email type

Select the email type to determine what message recipients will receive.

1. Order confirmation
Resend order confirmation emails to purchasers or attendees. Recipient options:
  1. Purchasers: The customer who purchased the tickets.
  2. Attendees: Purchasers and ticket holders who received tickets via transfer.
2. Item transfer
Resend the “claim your items” email to recipients who have not yet claimed their transferred tickets. A customer is considered an attendee once they have claimed their items.

3. Invoice reminders
Resend invoices to purchasers. Recipient options:
  1. Paid: Customers who have already paid their invoice.
  2. Unpaid: Customers who have not yet made payment.
  3. All: All customers using the invoice payment method.
4. Payment reminder
Resend payment reminders to purchasers with outstanding payments. Recipient options:
  1. Payment Link Reminders: Notifies customers that payment is still due.
  2. Deposit Received Notifications: Confirms payment for customers who have paid all outstanding balances.

Customise the email

You can optionally customise the email content before sending. To enable, select the Order confirmation email type and toggle on the Use blank email template to remove default system content, including order details, ticket information, event details, and transfer information. The following can be customised: 
  1. Subject: The email subject line.
  2. Title: Displayed at the top of the email.
  3. Body: Add custom text that appears below the title, if used.

Send the email

Once all settings are configured, click Send Emails to send the email to the selected recipients.

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