How customers can rebook tickets

How customers can rebook tickets

This article explains how customers can rebook their tickets to a different date or time, where rebooking is available.

Before you start

Please note the following before attempting to rebook tickets:
  1. Customers can only rebook tickets for events that are within the same schedule.
  2. Rebooking is not enabled by default and must be switched on by the organiser. For instructions, see Manage schedules.
  3. Customers must have an account to rebook tickets. Tickets purchased as a guest cannot be rebooked until an account is created.

How customers rebook tickets

1. Log in to your account.
2. Go to Orders.
3. Click on the order you would like to amend.
4. Select the Move dates button.
5. Choose your new preferred date.
6. If the event uses timeslots, select a new timeslot.
7. Choose the same ticket type.
  1. Tickets can only be moved to another ticket of the same value.
  2. For example:
    1. An Adult ticket can only be moved to another Adult ticket.
    2. A Phase 1 ticket cannot be moved to a Phase 2 ticket.
    3. A Standard ticket cannot be changed to a Concession ticket.
8. Click Submit to confirm your changes.

    • Related Articles

    • How customers can share tickets

      This article explains how customers can transfer tickets to someone else using their online account, either by email or by sharing a link. Before you start Customers must have an online account to transfer tickets. Tickets purchased as a guest cannot ...

    • How to email customers

      This article explains how to email attendees or purchasers directly from an event. This can be used to resend confirmations, payment reminders, invoices, ticket transfer or customised emails ahead of an event. Access the email attendees tool 1. Go to ...

    • Issue complimentary tickets

      There are two ways to issue complimentary tickets in the system: ISSUE ANY ORDER AS COMPLIMENTARY VIA BOX OFFICE Any existing ticket type can be issued as complimentary through the Box Office. To do this, add your tickets of choice to the cart as ...

    • Scan tickets with our scanner app

      You can scan tickets with our scanner app to verify the tickets authenticity and track attendance. INSTALL THE APP To scan tickets you can use our free scanning app called Access Control Pro, found on the App Store and Google Play. You can install ...

    • Removing the order fee for complimentary tickets

      Order fees apply to the entire basket and cannot be excluded for specific ticket types. However, if you're processing the order through the Box Office, there's a workaround available. To remove the order fee in Box Office: Select the required tickets ...