Create an event

Create an event

The step-by-step process of creating an event, from entering basic details to setting up tickets and finalising the event for sale.

From the left menu go to Events > Create event
STEP 1 - EVENT INFORMATION
1. Enter the Name and Description of the event.

2. Set the timezone for the event. This dropdown will be auto-populated based on the default timezone of the company.

3. Upload the images for the event. Clicking Add image displays the image sizes and the image file format required.

The images you can add are:
  1. Header Image - This is the image that appears at the top of the event page;
  2. Thumbnail Image - This is the image that displays before clicking on the event;
  3. Sharing Image - This is the image that appears in any link previews when sharing the event link on a third-party site (such as social media).
4. You can enable the Organiser details toggle and enter their details in case they are a third party and you need your customers to get in touch with them directly if they have a question.


Please note that you already have a contact us page on your box office so you might not need to add any organiser details.

5. Click Next on the bottom right.


STEP 2 - LOCATION AND DATES

6. Set the venue. If the venue required already exists, select it from the drop-down menu; if no venue exists, a new one needs to be created. This is done by clicking Add New Venue and either using the Google Maps lookup to find it or by entering the address manually.

7. Enter the event start and end dates and times.

8. Click Save as Draft on the bottom right.

Whilst in a draft format, the event is hidden until it is published and put on sale.

Further changes can be made to the event to round off the event setup, such as adding sale items and customising the look of the event.

STEP 3 - ADD TICKETS

    • Related Articles

    • Create or edit a ticket

      Follow these steps to create or edit tickets for your event. From the left menu go to Events > View events and select the event that need tickets created/edited; you will then be in the event dashboard. CREATE A TICKET 1. Select the Actions section ...

    • Add or change an event description

      Add or edit an event description, ensuring your customers see the most accurate and up-to-date information on your event listing page. From the left menu go to Events > View events. Select the event that need its description added/changed; you will ...

    • Create an order without email

      Handling orders for customers who do not have an email address can be challenging. This guide outlines the best practices for managing such scenarios effectively. To managed customers without an email address, we recommend using a standardised ...

    • Change an event date or time

      Easily change the date or time of an event, ensuring your event details stay accurate for customers. From the left menu go to Events > View events. Select the event that need tickets added/edited; you will then be in the event dashboard: Select the ...

    • Create an order for a customer

      This guide outlines how to process orders efficiently in 'Box Office' mode, whether using the basket method or the faster 'Instant checkout' option. Set the application to Box Office mode. USING THE BASKET 1. Select the event(s), ticket(s) and ...