Refunding a modified order
When refunding a modified order, the process you follow depends on how the customer should receive their refund.
Refunding using the standard refund process
If you are refunding the order using any of the following refund types:
- Refund to balance
- Refund offline
- Cancel
You can follow the standard refund process. For step-by-step instructions, refer to the "How to refund a customer" help article.
Refunding to the original payment card
If the customer needs to be refunded back to the original payment card used on the original order, you'll need to process the refund from the original order rather than the modified order.
1. Open the modified order.
2. In the Order summary section, locate the Replaces field and select the original order number.
3. On the original order, select Refund/Cancel items.
4. Choose Refund online as the refund type.
5. Complete the refund.
6. Return to the modified order and Cancel the order.
Note: Online refunds for modified orders must be processed from the original order to ensure the refund is returned to the original payment method.
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