Understanding: seating plan settings
Seating plan settings allow you to control how your seating plan behaves both internally and in the customer shop view. These settings help you optimise seat sales, improve the customer experience, and manage pricing structures efficiently.
How to access seating plan settings
To edit your seating plan settings:
1. Go to the Event dashboard
2. Select Manage seating plan
3. Click Plan settings
4. Scroll down to Seating plan settings
You will then see the following configuration options:
Edit plan layout
This option allows you to adjust the physical layout of your seating plan, including adding more seats, repositioning areas, tables, and sections as required.
Re-order price bands
Re-order how your price bands are displayed. If a customer can choose a price band first, you can put the preferred one at the top of their selection.
Sync plan data
Sync the seating plan to ensure all updates and changes are reflected correctly across the event. There's also the option to factory reset the plan
Focus shop view on available seats (defaulted on)
When enabled, the shop will:
- Focus only on available seats when the seating plan is opened
- Crop out unavailable seats when customers enter an area
This creates a cleaner, more streamlined booking experience and helps customers quickly identify what is still available.
Orphan seat protection
When manually selecting seats, the system will prevent:
- Leaving a single empty seat between selected seats
- Leaving a single empty seat at the end of a row
This protection only applies when there are other suitable seats available in the row that could accommodate the booking.
This feature helps maximise sellable capacity and reduces unsold single seats.
Please note: Rectangle table support is coming soon.
Display remaining general admission spaces in Shop
When enabled, customers will be able to see how many general admission spaces remain available in real time.
This is particularly useful for events with seating plans that have an unreserved seating area.
Automatic ticket selection (suggested)
When this setting is enabled and multiple ticket types exist for a seat, the system will automatically assign one to the customer.
Please note:
- Free tickets are ignored in automatic selection
- You must choose a selection mode
Automatic ticket selection modes
You can choose from:
- Highest (suggested)
The system will automatically assign the highest-priced available ticket.
- Lowest
The system will automatically assign the lowest-priced available ticket.
Using the highest mode can help maximise revenue, while the lowest mode may support accessibility or pricing strategy.
Related Articles
Adding a seating plan to your event
If your event requires allocated seating, you will need to assign a seating plan before tickets can be sold against specific seats. Follow the steps below to ensure everything is set up correctly. Step 1: Add the Seating Plan Navigate to your event. ...Seating plan: hiding/unhiding seats
This article will guide you through the steps to hide specific seats on a seating plan that’s already been attached to an event. Hiding seats can be useful for blocking off areas not in use, removing restricted-view seating, or managing allocations. ...Video: Seating plans
This video covers what seating plans are, how seating plans are created, how to assign a seating plan to an event, how to connect tickets to the correct price bands, and how to configure key seating plan settings such as orphan seat protection and ...Manage wheelchairs in seating plans
Managing wheelchair spaces and adjacent seats in your seating plan can be streamlined with the right settings. Here's how to handle the sale of wheelchair spaces while ensuring the associated seats are correctly managed, whether you're selling them ...Understanding customer groups
Learn how customer groups work, the difference between manual and automatic groups, and how they can be used to control access to sale items and discount codes. What are customer groups? Customer groups allow you to segment your customer base and ...