Manage wheelchairs in seating plans

Manage wheelchairs in seating plans

Managing wheelchair spaces and adjacent seats in your seating plan can be streamlined with the right settings. Here's how to handle the sale of wheelchair spaces while ensuring the associated seats are correctly managed, whether you're selling them online or through the box office.

Whether customers are allowed to purchase their wheelchair space tickets online or by calling the box office, selling wheelchair spaces from a seating plan presents the following challenges:
  1. when a wheelchair space ticket is purchased, some seats (usually one or two) need to be taken off sale (because a wheelchair space usually takes more than one seat);
  2. when some wheelchair spaces do not sell, seats need to be sold instead.
Here's how to address both challenges:
SELL WHEELCHAIR SPACES
  1. create a price band for the wheelchair spaces and allocate it to the wheelchair space as well as the seats that will need to be taken off sale (in this example H2 will be used as the wheelchair space for sale; H1 and H3 will be taken off sale). Here we have set a price band called Accessible (in green) and another called Regular seat (in brown):


  2. from the event manager, click on Manage seating plan from the Action section on the right:


  3. on the plan, select the seats to take off sale when the wheelchair space in H2 is purchased (H1 and H3):


  4. click on Update status:


  5. select Unavailable and click on Update:


  6. The seats will be shown as unavailable:

SELL SEATS INSTEAD
  1. from the event manager, click on Manage seating plan from the Action section on the right;

  2. on the plan, select the seats to put back on sale as Regular seats (H1 and H3):

  3. click on Update status;

  4. select Available and click on Update:


  5. The seats will be shown as available:


  6. select the three seats (H1-H3):


  7. click on Update price band:


  8. select the price band (in our example Regular seats) and click Update:


  9. The seats will be shown as available for the Regular seat price band:
Refinements
  1. assign the right to manage the above to specific users either through 'roles' or through 'hold' permissions;
  2. manage carer seats too in the same manner either with the same price band or with an additional one;
  3. hide the wheelchair seat icon by placing a white shape over it.

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