Video: Manage orders and attendee communication
This video covers how to find an order, understand the order dashboard, view customer and transaction details, check the email log, resend confirmation emails, modify orders, and refund or cancel items.
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Video: Data capture (additional attendee information)
This video covers how to create data capture questions, add questions to events, choose where and when questions are asked, and view customer responses. It also explains the differences between global questions, registration-based questions, ...
Finding customer orders
This article explains how to locate a customer’s order in the platform using the Orders page, filters, or the global search. This is useful when you need to review order details, provide customer support or manage bookings. How to find an order via ...
Video: Scan tickets
This video covers how to log in to the scanning app, select the correct event, scan tickets, admit customers, use manual search, and manage key scanning settings such as auto admit, admit all and multi-event scanning. It also explains common scanning ...
Change order: move dates
Scenario: a customer has bought tickets for an event and wants to change their booking to attend the same event on a different date. Assuming these repeating events are grouped in a schedule, you can simply move the dates from one event to another. ...
Video: Take orders in-person and over the phone
This video walks through how to enter Box Office mode, find an event, add tickets to the basket, assign or create a customer, and process different payment methods, including cash, card, payment links, complimentary tickets, reservations and split ...