Video: Take orders in-person and over the phone
This video walks through how to enter Box Office mode, find an event, add tickets to the basket, assign or create a customer, and process different payment methods, including cash, card, payment links, complimentary tickets, reservations and split payments.
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Video: Manage orders and attendee communication
This video covers how to find an order, understand the order dashboard, view customer and transaction details, check the email log, resend confirmation emails, modify orders, and refund or cancel items.
Video: Reports
This video covers how reports work, how to use filters and fields, add custom fields, save custom reports, and schedule reports to be sent automatically. It also explains how to build reports for sales data, order information, refunds, discounts, ...
Finding customer orders
This article explains how to locate a customer’s order in the platform using the Orders page, filters, or the global search. This is useful when you need to review order details, provide customer support or manage bookings. How to find an order via ...
Change order: move dates
Scenario: a customer has bought tickets for an event and wants to change their booking to attend the same event on a different date. Assuming these repeating events are grouped in a schedule, you can simply move the dates from one event to another. ...
Video: Customise event pages
This video covers how to add and change event images, understand image ratios and inherited images, edit customer-facing display settings, adjust pricing and date display, and use template blocks to add extra content to your event page