Understand inventory items

Understand inventory items

Understand using existing inventory items when setting up new events

When setting up new events, it is recommended to select tickets from your existing inventory. This method helps keep your inventory organised and ensures consistency across multiple events.

BENEFITS OF USING INVENTORY ITEMS
  1. You can reuse the same ticket type (inventory item) for several events, avoiding duplication and maintaining a clean inventory.
  2. The ticket description is set at the inventory level, meaning it remains the same across all events that use this ticket type.
  3. Other aspects, such as price, purchase limitations, and availability, are managed on a per-event basis, giving you flexibility to adjust settings for each event.
By following this approach, you can ensure uniformity across your ticket offerings while still having the freedom to customise event-specific details as needed.


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