Create an order without email

Create an order without email

Handling orders for customers who do not have an email address can be challenging. This guide outlines the best practices for managing such scenarios effectively.
To managed customers without an email address, we recommend using a standardised placeholder format when processing orders / creating customer profiles. This ensures consistency and avoids your team from having to use their own email addresses.

FORMAT
  1. Name Surname
  2. Email: Name.Surname@No.Email
  3. Example: John Doe - John.Doe@No.Email
BENEFITS
  1. Avoids Using Personal Email Addresses
  2. Creates a Customer Profile: This format allows you to create a unique profile for each customer, which can be used in future transactions. It enables returning customers to have a 'profile' in the system, making it easier to track their purchases and interactions.
We are working towards allowing the use of phone numbers as an alternative to email addresses. This update is expected to be available by early 2025. Until then, the placeholder email format will be the most efficient way to handle customers without an email address.

Important considerations
    You can also use Internal Comments functionality if you wish to add any additional information to the customer's 'profile'.

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