Create an order for a customer

Create an order for a customer

This guide outlines how to process orders efficiently in 'Box Office' mode, whether using the basket method or the faster 'Instant checkout' option.

Set the application to Box Office mode.


USING THE BASKET

1. Select the event(s), ticket(s) and item(s) required, adding them to the basket by clicking on the Add to basket button (bottom right).



2. To check out, click on the basket icon (top left).


  1. Optionally, click on the View basket button to review the order, change quantities or enter a voucher/discount/promo code.



  2. Click on the Checkout button.

3. Select/enter customer details or checkout as a box office user.
  1. When the order is assigned to a customer, they will receive a ticket confirmation email. When you start entering the customer's name, the system will display all the existing matches; you can select a match or enter the details of a new customer.



  2. When the order is assigned to you as a box office user, the items will be purchased under your name and no email confirmation will be sent. You will be able to print the tickets directly, change the purchaser or transfer individual tickets after the sale.



  3. Click Next.

4. Delivery and payment

Optionally:
  1. use the 'Share' section to transfer individual items to specific people;
  2. select a delivery method;
  3. select the box office payment source.
Select the payment method and click continue.


USING INSTANT CHECKOUT

This option will speed up the ticket buying process.

1. Select the event and the ticket(s) and item(s) required.

2. Optionally assign a customer.

You can assign a customer to the order by clicking on the Set customer link (top right). By default the box office will assign orders to the 'Box Office User', i.e. you.



3. Click on Instant checkout button (bottom right).



4. Select the payment method.

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