Gift Vouchers: Purchasing and Transferring
This article explains how online Gift Vouchers can be purchased and transferred, both via the front-end by customers and through Box Office.
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Purchasing Gift Vouchers online (website)
Customers can purchase Gift Vouchers directly from your website by following these steps:
1. Visit the website and select Gift Vouchers.
2. Choose the required voucher denomination.
3. On the Delivery & Payment page, select Edit details under Sharing.
4. Enter the details of the person you are purchasing the Gift Voucher for.
5. Choose whether to share the voucher immediately or schedule it for a specific date.
6. Complete the payment.
Please note: Sharing or transferring a Gift Voucher should ideally be completed during the purchase journey. If needed, it can also be transferred later, but will need to be facilitated by you, the Organiser.
Purchasing Gift Vouchers via Box Office
Gift Vouchers can also be sold through Box Office:
1. Open Box Office.
2. Select the basket and choose Sell Gift Voucher.
3. Choose the voucher denomination.
4. On the Delivery & Payment page, enter the recipient’s details, not the purchaser’s details.
Select the payment method and complete the sale.
Purchasing Gift Vouchers as part of a larger order
Gift Vouchers can be added to a basket alongside tickets:
1. Follow the steps 1 & 2 above
2. Add additional tickets to the basket
3. Enter the purchasers' details.
4. Complete the payment.
When a Gift Voucher is purchased as part of a ticket order, it will be sent to the purchaser’s email address along with the tickets.
If the Gift Voucher is intended for someone else, it will need to be transferred after purchase.
Transferring a Gift Voucher after purchase
Gift Vouchers can be transferred after they have been purchased:
1. Open the order containing the Gift Voucher.
2. Select Transfer items and choose the Gift Voucher you want to transfer.
3. Choose whether to share the voucher immediately or on a specific date.
4. Submit the transfer.
Viewing Gift Voucher usage as an admin
Buyers are not notified when a Gift Voucher is redeemed. However, admin users can view the status:
1. Open the relevant order.
2. Expand the Show items drop-down.
3. Check the status to confirm whether the Gift Voucher has been used.
If you need help redeeming a Gift Voucher, please refer to this article for further guidance.
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