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Paying pending invoices
This article explains how to settle any pending (outstanding) invoices directly from the Admin portal, either individually or in bulk. Steps to pay outstanding invoices: Navigate to System > Invoices. Pending invoices will be highlighted in red, ...
Invoices for Little Box Offices fees
Every month we run invoices for fees already collected through Stripe and for fees due on orders processed off-line (e.g. cash, cheques, etc.). You can download all these invoices and pay the outstanding one by going to the Invoices section of your ...
Resending or viewing the order confirmation email
To resend the order confirmation email customers receive or to view if a customer has previously received their email confirmation, follow these steps: 1. Open the relevant order 2. In the top right corner, click the View email log button 3. Choose ...
How to email customers
This article explains how to email attendees or purchasers directly from an event. This can be used to resend confirmations, payment reminders, invoices, ticket transfer or customised emails ahead of an event. Access the email attendees tool 1. Go to ...
Collect additional customer data
Data capture (DC) questions allow you to gather valuable information from customers throughout the booking process. These questions can be tailored to specific events and customer touchpoints, helping you collect details like preferences, ...