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If you are experiencing issues with the Stripe Link payment method appearing or behaving unexpectedly, this can often be resolved by refreshing the Link settings within Stripe and ensuring it is disabled within the Admin platform settings. This ...
Resending or viewing the order confirmation email
To resend the order confirmation email customers receive or to view if a customer has previously received their email confirmation, follow these steps: 1. Open the relevant order 2. In the top right corner, click the View email log button 3. Choose ...
Editing reservations
This article explains the actions available when managing a reservation, including completing, expiring, and reviewing order communications. 1. Complete order Completing a reservation converts it into a confirmed order. When you complete a ...
How customers can share tickets
This article explains how customers can transfer tickets to someone else using their online account, either by email or by sharing a link. Before you start Customers must have an online account to transfer tickets. Tickets purchased as a guest cannot ...
Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...