Creating and managing donations

Creating and managing donations

This guide explains how to create a donation product, configure its pricing, and manage donation settings within your account.
InfoBefore you start: You can either create a donation that appears globally, i.e. across all events, or an event-specific donation. 

How to Create a Donation

To create a new global donation:
1. Go to E-commerce in the left-hand menu.
2. Select Donations.
3. Click the Create Donation button.
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4. Enter a name for your donation.
5. Add a description if required.
    You can choose whether the description is always visible to customers.

To create a new event-specific donation: 
1. Go to Event dashboard
2.  Under Suggested, select Add donations
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3. Enter a name for your donation.
4. Add a description if required.
    You can choose whether the description is always visible to customers.


Set the Donation Amount
Click Add price tier to configure how customers can donate.
You have two options:
1. Customer sets the amount
  1. Toggle on Customer sets amount.
  2. Set a minimum and maximum amount.
    This allows customers to choose how much they would like to donate within your defined range.
2. Fixed amount (Base price)
  1. Enter a base price.
    This creates a fixed donation value that customers must select.
Info
You can add multiple price tiers if you would like to offer several preset amounts.

Optional Settings

Purchase Settings
  1. Set an on-sale date and time if you would like the donation to become available at a specific point.
Display Settings
  1. Enable Hide when off sale to remove the donation from view once it is no longer available.
  2. Customise the badge and tooltip wording shown when the donation is off sale.

Donation Settings

Within the Donations page, you will also find broader Donation Settings.
Enable a Browse Page
  1. You can enable a dedicated donations browse page.
  2. This creates a public link where customers can view all available donations: /donations
Enable Suggested Donations at Checkout
  1. You can enable suggested donations so that customers are prompted to donate a percentage of their basket total during checkout.
  2. This allows customers to contribute without selecting a fixed donation product in advance.



Info
If you would like to enable Gift Aid, please contact Support so this can be activated on your account. Once enabled, you will be able to configure your Gift Aid following this help article


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