Release: June 2026

Release: June 2026

27 April 2026 – 24 June 2026
🚀 New features

1. Seating plan area content display

A new Display area content setting has been added to seating plans. When enabled, the following objects are visible inside areas: seats, tables, shapes, text, and icons.
  1. Seat statuses, seat labels, and row labels are not visible in this mode if their area is not open.
  2. Performance improvements have been made on large seating plans.
  3. Area layout rendering settings can be found in the editor under Plan → Display area content.
  4. This setting is off by default for existing plans. For new large plans, it is enabled for admin and editor by default.

2. Custom seating plan colour palettes

Configurable seating colour palettes are now available in Site Settings → Theme → Seating Options. New colour palettes can be added and applied to both admin and shop views.
The seating plan legend and sidebar UI has been redesigned for improved clarity across statuses, price bands, holds, and roles.
New explicit toggles allow showing or hiding price-band, hold, and role colours independently.

3. Event-level deferred ticket downloads

The ability to delay ticket delivery and downloads until a set period before an event is now configurable per event. Previously, this was only available as a company-wide setting.
The deferred download date for an order item is now derived from the event’s owning company rather than the company that processed the order.
The same event will yield the same download date for every customer, regardless of which company the order was originally placed in.
✨ Functionality enhancements

1. Bulk refund reliability and progress tracking

The reliability of bulk refunds has been improved, and a new status page allows the initiator to monitor progress in real time.
Pending refunds can now be processed manually from the status page.

2. Gift voucher transfers in reports

Gift voucher transfers are now surfaced in the Transfers report, with a new Gift Voucher item type filter to isolate them.
The originating gift voucher barcode has been added to wallet transaction history, so balances funded by a redeemed voucher can be traced back to their source.

3. Returns (Resale) listing expiry and status

Returns (resale) listings now automatically expire at the end of the listing time and cannot be re-opened once closed.
The status of returns (resale) listings is now clearly surfaced on both the listing index and listing details pages.

4. Refunds against cancelled and partially refunded tickets

Refunds can now be issued against already-cancelled and partially refunded tickets. This supports delayed reimbursements, corrections of mistaken cancellations, and separate refunding of processing fees.

5. New ‘email attendees’ permission

A new "Email attendees" permission has been added to user roles, assignable per event. Existing roles with edit or manage event permissions have been automatically assigned this new permission.

6. Auto-select single available item

In the shop, if only one item is available in the first item tab, it will be automatically selected to its minimum quantity.

7. Global data capture warning

The data capture and data protection warning has been updated to be more appropriate for a global audience, removing the previous reference to GDPR specifically.

8. Discount codes enabled for box office staff by default

By default, discount codes are now available to box office staff, aligning with the typical use case for the majority of discount codes.

9. Automatic customer group removal after refunds

Refunds now remove customers from customer groups if the refund means they are no longer eligible.

🎨 Design improvements

1. Timeslot and schedule selector updates

The timeslot and schedule selector has been reworked with previous/next date and month navigation, year-aware month caching, clearer 'Sold Out' indicators, and more robust error and retry logic.
Named timeslots now also show time information within the new timeslot selection UI.
Date and time selectors have been updated to a lighter, more user-friendly component.

2. Returns (Resale) listing pages

The customer returns (resale) listings page and listing details have been updated to include more information, including event name, navigation to the order, and improved status badges.
Returns (resale) details on the account page and order details page have also been updated.

3. Live template block thumbnails

When managing a page in admin, template block thumbnails now display the live block contents rather than static previews.

4. Improved image upload and crop

The image upload and crop experience has been improved with new features to help optimise images.
Images can now be scaled and file types changed during upload.
Images that exceed the maximum file size or dimensions are now allowed to be edited and cropped rather than rejected outright.

5. Enhanced ticket information on seated events

Tickets on seated events now display more information to the customer during seat and ticket selection.
This includes custom sales badges, base price and fee split, add-on details, and item descriptions.
Accessibility badges now appear during customer seat selection and on the customer’s digital pass.

6. Streamlined Box Office session re-entry

Operators who already have an active box office session now go straight back into box office, bypassing the explainer modal.

7. Reseller branding for scheduled reports

Scheduled reports are now reseller-branded rather than using the default presentation.


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