Changes to completed, paid orders can now be facilitated. Admin users can make order changes on behalf of customers through Box Office, or additionally, the feature is self-serve and accessible from a customer’s account when viewing an eligible order (this can be turned off for self-serve)
The basket displays a clear summary of changes, including original and updated quantities, items to be removed, and any payment or refund due.
If the order value is reduced, the outstanding amount is refunded to the customer’s account balance for use within the platform at a later date.
2. Merge customers
Customer records can now be merged together. All data, orders, and items are carried across to the remaining customer record.
Conflicts can be resolved by selecting either the current or the merged customer’s data.