Account setup
Invoices for the Little Box Offices fees
Every month we run invoices for fees already collected through Stripe and for fees due on orders processed off-line (e.g. cash, cheques, etc.). You can download all these invoices and pay the outstanding one by going to the Invoices section of your ...
Set Up Gift Aid for Donations
Gift Aid is a UK government scheme that allows charities to reclaim 25% of a donation from HMRC, provided the donor is a UK taxpayer. To enable Gift Aid for donations, go to Ecommerce > Charity Donations > Donation Settings. If you are already logged ...
Configure deposit payments
Deposit payments allow your customers to place a deposit for their order at the time of booking, and pay the balance later. This gives customers the freedom to spread their order's cost in the event's run-up. Deposits act as a non-refundable ...
Additional enhanced features
Your account has been set up with all the default features you need to successfully run your box office. However, our new system also offers several highly enhanced features. Read about them below. If you wish to enable any of these features, simply ...
Edit default pages
The contract for the sale of tickets is solely between you and your end customer; The Little Box Office is not a party to this contract. Therefore, it is essential to have terms and conditions that outline the terms of ticket sales and a privacy ...
Go live checklist
Before you can begin selling tickets, ensure that all the necessary settings are correctly configured by following this go-live checklist. 1. Payment gateway enabled in the 'shop' You need at least one online payment gateway in 'live' mode and at ...
Add booking fees
To cover your costs or increase your income, you can set up your own 'booking' fees. (Our fees are set automatically and visible when editing any sale item (e.g. tickets); you can decide to absorb or add them to the sale item price.) The following ...
Connect your Stripe account
To connect your Stripe account to The Little Box Office, follow these steps to ensure seamless payment processing for both box office and customer transactions. To connect your Stripe account to your Little Box Office account, go to Settings > ...
Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...