Events management
Understanding images: sizing and design
This article is designed to help you understand the different sizes of images that are displayed on the front-end of your site as well as provide links to template designs to assist you with creating images for your event To highlight the image ...
Understanding images: where they appear on the front-end
This article is designed to help you understand where different images are displayed on the front-end of your site. Each image type has a specific purpose and appears in different locations, whether on your event pages, grouped schedule listings, or ...
Customising schedule images
This guide explains how to upload and customise images used in different parts of your event schedule, including the thumbnail, header, and sharing image. Accessing Schedule Settings 1. Go to the Event Dashboard. 2. Select Manage Schedule from the ...
Why your event is showing as sold out
This article helps you identify why an event may appear as Sold Out, and guides you through the key settings to check so you can quickly resolve the issue. What to Do if Your Event Status Is Sold Out or Off Sale If your event is unexpectedly showing ...
Seating plan: hiding/unhiding seats
This article will guide you through the steps to hide specific seats on a seating plan that’s already been attached to an event. Hiding seats can be useful for blocking off areas not in use, removing restricted-view seating, or managing allocations. ...
Create a repeat event
There are two ways to create a repeat event in the system: Creating a schedule from the start, or Creating a schedule once an event has already been created. Option 1: Creating a Schedule from the Start 1. Follow steps 1 and 2 in the Create a Single ...
Customising event images after event creation
This guide explains how to upload and customise different images for the thumbnail, header, and sharing image once an event has already been created. If you'd like to customise each image individually, you can do so from the event dashboard after ...
Uploading images when creating an event
This guide explains how to upload an image when creating a new event, and outlines the specifications required to ensure it displays correctly across all placements (thumbnail, header, and sharing image). To add an image to a new event: 1. Navigate ...
Understand inventory items
Understand using existing inventory items when setting up new events When setting up new events, it is recommended to select tickets from your existing inventory. This method helps keep your inventory organised and ensures consistency across multiple ...
Manage wheelchairs in seating plans
Managing wheelchair spaces and adjacent seats in your seating plan can be streamlined with the right settings. Here's how to handle the sale of wheelchair spaces while ensuring the associated seats are correctly managed, whether you're selling them ...
Add or change an event description
Add or edit an event description, ensuring your customers see the most accurate and up-to-date information on your event listing page. From the left menu go to Events > View events. Select the event that need its description added/changed; you will ...
Create or edit a ticket
Follow these steps to create or edit tickets for your event. From the left menu go to Events > View events and select the event that need tickets created/edited; you will then be in the event dashboard. CREATE A TICKET 1. Select the Actions section ...
Change an event date or time
Easily change the date or time of an event, ensuring your event details stay accurate for customers. From the left menu go to Events > View events. Select the event that need tickets added/edited; you will then be in the event dashboard: Select the ...
Create a single event
The step-by-step process of creating an event, from entering basic details to setting up tickets and finalising the event for sale. From the left menu go to Events > Create event STEP 1 - EVENT INFORMATION 1. Enter the Name and Description of the ...