Day-to-day tasks
Troubleshooting: Stripe's Link payment
If you are experiencing issues with the Stripe Link payment method appearing or behaving unexpectedly, this can often be resolved by refreshing the Link settings within Stripe and ensuring it is disabled within the Admin platform settings. This ...
Editing reservations
This article explains the actions available when managing a reservation, including completing, expiring, and reviewing order communications. 1. Complete order Completing a reservation converts it into a confirmed order. When you complete a ...
Understanding refund and cancellation types
This article explains the various refund and cancellation options available, as well as when to use each one. Refund types explained Refund types allow you to control how items are handled and whether money is returned to the customer. Each option ...
Managing a schedule
You can manage all schedule settings from the Schedule Dashboard. This allows you to control how events are displayed, configure rebooking permissions and add or view events within the schedule. Accessing schedule settings Navigate to the Schedule ...
How customers can rebook tickets
This article explains how customers can rebook their tickets to a different date or time, where rebooking is available. Before you start Please note the following before attempting to rebook tickets: Customers can only rebook tickets for events that ...
How customers can share tickets
This article explains how customers can transfer tickets to someone else using their online account, either by email or by sharing a link. Before you start Customers must have an online account to transfer tickets. Tickets purchased as a guest cannot ...
How to email customers
This article explains how to email attendees or purchasers directly from an event. This can be used to resend confirmations, payment reminders, invoices, ticket transfer or customised emails ahead of an event. Access the email attendees tool 1. Go to ...
Manage ticket sales channels
This article explains how to control where tickets can be sold from, either via the online Shop or through the Box Office. This is useful if you want to restrict sales to one channel only or temporarily pause sales in a specific location. You can ...
Finding customer orders
This article explains how to locate a customer’s order in the platform using the Orders page, filters, or the global search. This is useful when you need to review order details, provide customer support or manage bookings. How to find an order via ...
Gift Vouchers: Redeeming and Account Requirements
This article explains how customers can redeem Gift Vouchers and outlines the account requirements for redemption. Redeeming a Gift Voucher on the Shop: To redeem a Gift Voucher, the customer must be logged in to their account: 1. Log in to the ...
Gift Vouchers: Purchasing and Transferring
This article explains how online Gift Vouchers can be purchased and transferred, both via the front-end by customers and through Box Office. If you would like to enable this feature, please let us know at support@littleboxoffice.com Purchasing Gift ...
Creating access codes
You can create and manage access codes to offer limited pre-sale on your events. Follow the steps below to create and configure access codes. Creating an Access code 1. Navigate to Basket codes From the left-hand menu, go to E-commerce > Basket ...
Creating discount codes
You can create and manage discount codes to offer special promotions on your events or products. Follow the steps below to create and configure discount codes. Creating a Discount Code 1. Navigate to Basket Codes From the left-hand menu, go to ...
Adding a sales banner
Display custom messages across your event pages – perfect for highlighting important information such as booking instructions, ticket limits or discounts available. A Sales Banner is a message that appears above all available items on an event page, ...
Removing the order fee for complimentary tickets
Order fees apply to the entire basket and cannot be excluded for specific ticket types. However, if you're processing the order through the Box Office, there's a workaround available. To remove the order fee in Box Office: Select the required tickets ...
Resending or viewing the order confirmation email
To resend the order confirmation email customers receive or to view if a customer has previously received their email confirmation, follow these steps: 1. Open the relevant order 2. In the top right corner, click the View email log button 3. Choose ...
Find past events
To locate past events in the Admin dashboard, follow these steps: In the left-hand menu, click on Events > View Events. Open the Filters section located on the left side of the events list. From the drop-down menu labeled Upcoming Events, select Past ...
Create an order without email
Handling orders for customers who do not have an email address can be challenging. This guide outlines the best practices for managing such scenarios effectively. To managed customers without an email address, we recommend using a standardised ...
Change order: reallocate seats
Scenario: a customer has bought tickets for an event with a seating plan and wants to change their seat to a different area of the plan. Assuming they are moving tickets within the same price band, you can simply reallocate their seats. REALLOCATE ...
Issue complimentary tickets
There are two ways to issue complimentary tickets in the system: ISSUE ANY ORDER AS COMPLIMENTARY VIA BOX OFFICE Any existing ticket type can be issued as complimentary through the Box Office. To do this, add your tickets of choice to the cart as ...
Change order: move dates
Scenario: a customer has bought tickets for an event and wants to change their booking to attend the same event on a different date. Assuming these repeating events are grouped in a schedule, you can simply move the dates from one event to another. ...
Create an order for a customer
This guide outlines how to process orders efficiently in 'Box Office' mode Set the application to Box Office mode. 1. Select the event(s), ticket(s) and item(s) required, adding them to the basket by clicking on the Add to basket button (bottom ...