Day-to-day tasks
Creating Access Codes
You can create and manage access codes to offer limited pre-sale on your events. Follow the steps below to create and configure access codes. Creating an Access code 1. Navigate to Basket codes From the left-hand menu, go to E-commerce > Basket ...
Creating Discount Codes
You can create and manage discount codes to offer special promotions on your events or products. Follow the steps below to create and configure discount codes. Creating a Discount Code 1. Navigate to Basket Codes From the left-hand menu, go to ...
Adding a sales banner
Display custom messages across your event pages – perfect for highlighting important information such as booking instructions, ticket limits or discounts available. A Sales Banner is a message that appears above all available items on an event page, ...
Removing the order fee for complimentary tickets
Order fees apply to the entire basket and cannot be excluded for specific ticket types. However, if you're processing the order through the Box Office, there's a workaround available. To remove the order fee in Box Office: Select the required tickets ...
Resending or viewing the order confirmation email
To resend the order confirmation email customers receive or to view if a customer has previously received their email confirmation, follow these steps: 1. Open the relevant order 2. In the top right corner, click the View email log button 3. Choose ...
Find past events
To locate past events in the Admin dashboard, follow these steps: In the left-hand menu, click on Events > View Events. Open the Filters section located on the left side of the events list. From the drop-down menu labeled Upcoming Events, select Past ...
Create an order without email
Handling orders for customers who do not have an email address can be challenging. This guide outlines the best practices for managing such scenarios effectively. To managed customers without an email address, we recommend using a standardised ...
Change order: reallocate seats
Scenario: a customer has bought tickets for an event with a seating plan and wants to change their seat to a different area of the plan. Assuming they are moving tickets within the same price band, you can simply reallocate their seats. REALLOCATE ...
Issue complimentary tickets
There are two ways to issue complimentary tickets in the system: ISSUE ANY ORDER AS COMPLIMENTARY VIA BOX OFFICE Any existing ticket type can be issued as complimentary through the Box Office. To do this, add your tickets of choice to the cart as ...
Change order: move dates
Scenario: a customer has bought tickets for an event and wants to change their booking to attend the same event on a different date. Assuming these repeating events are grouped in a schedule, you can simply move the dates from one event to another. ...
Create an order for a customer
This guide outlines how to process orders efficiently in 'Box Office' mode, whether using the basket method or the faster 'Instant checkout' option. Set the application to Box Office mode. USING THE BASKET 1. Select the event(s), ticket(s) and ...